Shipping policy

Shipping Policy

At OzziePawfect, we are committed to getting your pet's new favorite items to your door as quickly and safely as possible. We ship exclusively within Australia, directly from our local warehouses.

Order Processing Time All orders are typically processed and dispatched within 1 to 2 business days. Once your order has been handed over to our courier partners, you will receive a shipping confirmation email containing your tracking number.

Shipping Rates & Free Shipping

  • Free Shipping: We are thrilled to offer FREE Standard Shipping on all orders over $79 going to selected Metro areas!

  • Standard Rates: For orders under $79, or deliveries to Regional and Remote areas, shipping costs are calculated automatically at checkout based on your exact postcode and the weight/size of your items.

Estimated Delivery Times Delivery times depend on your location. Please use the following guidelines for standard delivery:

  • Metro Areas (VIC, NSW, QLD, SA, ACT): 3 to 8 business days

  • Regional Areas, TAS & WA Metro: 7 to 14 business days

  • Remote Areas: 10 to 20 business days

    Please note that some items may be shipped from our international supplier partners. In such cases, delivery times may vary and will be communicated at the time of dispatch.

Please note that these are estimated delivery times provided by our courier partners. Delays can occasionally occur during peak holiday seasons or severe weather events.

Order Tracking Once your order is dispatched, you can track its journey to your home using the link provided in your confirmation email. Please allow up to 24 hours for the tracking information to update in the courier's system.

P.O. Boxes and Parcel Lockers Many of our products (such as large pet beds and furniture) are bulky and require a physical street address for delivery. We highly recommend providing a standard residential or business address at checkout to avoid any dispatch delays.

Delivery Issues If your package is delayed significantly beyond the estimated timeframe, or if you encounter any issues with delivery, please contact us at gday@ozziepawfect.com.au so we can investigate and assist you immediately.