Refund policy

Return and Refund Policy

We want you and your furry friend to be completely happy with your purchase! However, if you need to return an item, please review our policy below.

14-Day Return Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: completely unused, hair-free, in brand new condition, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, please contact us at gday@ozziepawfect.com.au. Please do not send items back to the manufacturer without contacting us first. Once your return is accepted, we will provide you with a specific Return Authorization Number and the correct return warehouse address. Items sent back to us without first requesting a return will not be accepted.

Change of Mind Returns If you have simply changed your mind or ordered the wrong size, you are welcome to return the product within the 14-day window. Please note the following for Change of Mind returns:

  • The customer is responsible for organizing and paying for the return shipping.

  • Once the item is received and verified to be in pristine condition, a refund will be issued minus a 15% restocking fee.

  • Initial shipping costs are non-refundable.


Delivery Failure If a package is returned to our warehouse due to a delivery failure caused by customer error (e.g., providing an incorrect or incomplete shipping address, or failing to collect the package), an additional return shipping charge—equal to or exceeding the initial shipping cost—will be deducted from your final refund.

Damages and Issues Please inspect your order upon reception and contact us immediately (with photos of the damage and packaging) if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible, at no extra cost to you.


Exceptions / Non-Returnable Items Certain types of items cannot be returned for hygiene and safety reasons, including perishable goods, personalized items, and used pet care items (like used beds, bowls, or grooming tools). Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds We will notify you once the warehouse has received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Nothing in this policy limits your rights under the Australian Consumer Law.